Contact & Support

Email support

For help without signing in, email support@burning-bridgesai.org. Include the task ID or order reference when relevant. Never send your password or full card details.

Choose the help you need

For an upload that will not open, check the photo guide. It lists accepted files, dimensions and common rejection causes. For creating, finding or downloading a video, use the step-by-step guide.

For account, generation, billing or privacy questions, sign in and open Support tickets. Replies appear in your ticket thread.

If you cannot sign in

Use Reset your password if you previously created an email-and-password account. Use the same sign-in method and account you used for your purchase. If you are already signed in on another device, you can open a ticket there.

Help with a video task

Include the task ID from My videos, the approximate submission time, the displayed status and a short description of the problem. For a playback or download issue, include the browser you used and whether the result shows a temporary-download notice.

If Submission is being checked remains visible, keep the existing task ID rather than submitting again. A queued task and a confirmed failed task need different handling.

Credits and purchases

Include your order number or receipt reference and the pack you bought. Review orders in Billing settings. Confirmed failed or canceled generation tasks return usage credits; a payment refund is a separate purchase question.

For an account or deletion request, identify the account and relevant task IDs through your signed-in ticket. Do not include passwords, API keys, full card numbers or sensitive portrait attachments.